Studies show that nearly 7 out of 10 customers feel they are treated with indifference by businesses they interact with. 7 out of 10!

Yet, customers don’t often change hairdressers, accountants, retail stores, restaurants, etc. Perhaps it’s because they feel that they’ll get more of the same indifference from an alternative offering.

Business owners should pay attention to this and insist their employees deliver a service that makes the customer came back again and again for the great experience they receive.

If you’re getting lousy service, take your business elsewhere. What have you got to lose?

Thought for the week:

“The bottom line is this: you need creativity, patience, energy, drive, motivation, tenacity, confidence and respect to succeed in business.” – Chalene Johnson

What do you think? I welcome your comments! Dave Gardner

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Dave Gardner

Dave Gardner is a management consultant, speaker, author, and blogger based in Silicon Valley. He's been in the front row for the birth and evolution of Silicon Valley, the innovation capital of the world. Since 1992, Dave Gardner focuses on making the complex simple around people, process and technology. Dave is the author of Mass Customization: An Enterprise-Wide Business Strategy - How Build to Order, Assemble to Order, Configure to Order, Make to Order, and Engineer to Order Manufacturers Increase Profits and Better Satisfy Customers.


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