Studies show that nearly 7 out of 10 customers feel they are treated with indifference by businesses they interact with. 7 out of 10!

Yet, customers don’t often change hairdressers, accountants, retail stores, restaurants, etc. Perhaps it’s because they feel that they’ll get more of the same indifference from an alternative offering.

Business owners should pay attention to this and insist their employees deliver a service that makes the customer came back again and again for the great experience they receive.

If you’re getting lousy service, take your business elsewhere. What have you got to lose?

Thought for the week:

“The bottom line is this: you need creativity, patience, energy, drive, motivation, tenacity, confidence and respect to succeed in business.” – Chalene Johnson

What do you think? I welcome your comments! Dave Gardner

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Note:  This posting is based on my weekly “Thank God It’s Monday” that helps you and your company thrive! To receive an email version of “Thank God It’s Monday” to start your week, please subscribe  here. I would very much appreciate your suggesting to others that they subscribe.

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Dave Gardner

Dave Gardner is a management consultant, speaker, blogger and author based in Silicon Valley. He's been in the front row for the birth and evolution of Silicon Valley, the innovation capital of the world. Since 1992, Dave Gardner has focused on making the complex simple around people, process and technology. He can be reached through his website,, or via phone at +1 408-475-7068.


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