Heaven On Earth

I don’t live in constant fear of being impacted by terrorist actions such as occurred in Paris this past Friday. I’m not suggesting that such acts can’t or won’t occur in the U.S. It’s unacceptable that terror attacks occur anywhere. Despite our best efforts, terror attacks may occur on U.S. Read more…

Killing A Company Slowly

“If we get orders and we don’t supply it and satisfy our customers, we’re going to fail as a company.” -John McCranor, vice president of warehouse operations, Lifetime Brands Inc., in the Wall Street Journal I had a client that seemingly loved post-order crisis management: Orders were shipped incomplete The Read more…

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