“A” Is For Acceleration

We’ve all heard the expression “cheaper, better, faster.” Let’s focus on the “faster” aspect. “Faster” is critical as nothing gets better with additional time. “Faster” means: Costs are lower Processes are built with speed of execution in mind Information to support critical processes is readily available–the need to track down Read more…

Killing A Company Slowly

“If we get orders and we don’t supply it and satisfy our customers, we’re going to fail as a company.” -John McCranor, vice president of warehouse operations, Lifetime Brands Inc., in the Wall Street Journal I had a client that seemingly loved post-order crisis management: Orders were shipped incomplete The Read more…