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Configuration Management

Configuration Management is the intentional design strategy and implementation to make the complex simple around people, process and technology.

CPQ Breakdowns With Configurable Products 1 CPQ Breakdowns With Configurable Products
Configurable Products and Services

CPQ Breakdowns With Configurable Products

There are often significant breakdowns in the configure-price-quote (CPQ) processes to support configurable products.
The biggest breakdown for manufacturers is the practice of creating a unique bill of material for each order configuration.

By Dave Gardner, 6 months6 months ago
Hoax or cover-up | corporate-speak
Business Execution

Whether It’s A Hoax Or A Cover-Up, It Doesn’t Matter

Is it a hoax or a cover-up? Sometimes it doesn’t matter. The word “hoax” has been used to dismiss factual situations. “Hoax” means “a humorous or malicious deception.” Characterizing something as a hoax can also be a means of covering up a legitimate concern that needs to be addressed. A hoax or cover-up can actually be a legitimate threat to the future of a business.

By Dave Gardner, 6 months6 months ago
What Executives With Configurable Products & Services Want
Á La Carte Customer®

What Executives With Configurable Products & Services Want

What executives with configurable products & services want for their businesses, employees, and customers.

-Increased market share
-Delighted customers
-Improved quality
-Improved operating margins
-Differentiation/Competitive advantage
-Lean the business–eliminate waste
-Happy employees

By Dave Gardner, 7 months6 months ago
The Downside Of Bundled Products And Services | A La Carte Customer
Á La Carte Customer®

The Downside Of Bundled Products And Services

The downside of bundled products and services? What happens when a consumer is limited to buying in bundles? Friction! Friction means the buyer is looking to replace you. Offer A La Carte Customer® business model instead.

By Dave Gardner, 8 months6 months ago
The Worst Business Paradigm For Highly-Configurable Products
Configurable Products and Services

The Worst Business Paradigm For Highly-Configurable Products

If you wanted to start a company that offered highly-configurable products, the worst business paradigm you could select would be engineer-to-order (ETO).

By Dave Gardner, 9 months6 months ago
2 Action Steps For Durable Competitive Advantage During Economic Crisis
Á La Carte Customer®

2 Action Steps For Durable Competitive Advantage During Economic Crisis

There is conventional thinking for durable competitive advantage during normal economic conditions, but I’ve added 2 action steps for durable competitive advantage during economic crisis, like this Covid-19 economic crisis.

By Dave Gardner, 9 months9 months ago
Recurring Operating Challenges That Affect Customer Satisfaction and Profits
Business Execution

Recurring Operating Challenges That Affect Customer Satisfaction and Profits

Recurring Operating Challenges That Affect Customer Satisfaction and Profits

By Dave Gardner, 9 months ago
The Best Process Can’t Add Value If It Is Subverted 3 The Best Process Can’t Add Value If It Is Subverted
Configuration Management Document Control

The Best Process Can’t Add Value If It Is Subverted

Remember: The best process can’t add value if it is subverted. Our CEO instilled in us that our vendors were our partners, not merely suppliers. We were to treat them as employees or family. Our growth taxed our suppliers to keep up with us. We needed them to keep up.

By Dave Gardner, 11 months6 months ago
We Offer It, You Buy It; Take It Or Leave It Revisited 5 We Offer It, You Buy It; Take It Or Leave It Revisited
Á La Carte Customer®

We Offer It, You Buy It; Take It Or Leave It Revisited

A decade ago, I wrote an article in Fast Company called We Offer It, You Buy It; Take It Or Leave It. Here’s how I kicked off that article: Does the headline of this article represent an attitude that customers are drawn to? It sounds like a customer strategy taken Read more…

By Dave Gardner, 12 months ago
Why The Engineering Change Order Process Is So Critical 7 Why The Engineering Change Order Process Is So Critical
Configuration Management Document Control

Why The Engineering Change Order Process Is So Critical

The primary interface between Engineering and the rest of the manufacturing enterprise lies in your company’s Engineering Change Order (ECO) process. If the underlying process is sound, your company’s business execution will be sound. Conversely, if the underlying process is weak, the value-add of this critical business process is greatly Read more…

By Dave Gardner, 1 year ago

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