My intention behind “making the complex simple” is that simplicity occur at the intersection of people, process and technology. There must be demonstrable value at this intersection for the stakeholders using the application, not merely the executive sponsors. How often is there demonstrable value at the intersection of people, process […]
As you start the new year, you must ask yourself these questions: What business processes are more complex than they ought to be? What frustrations does your company recurringly impose on customers? What challenges do your channel partners experience that are undermining their sales efforts and therefore undermining your revenue […]
As we know, it’s not easy making the complex simple. Consider implementing an enterprise resource planning (ERP) system. The new system is likely to be at least an order of magnitude or two, more complex than the current system making it harder to create efficiencies and have strong adoption. While […]
A few weeks ago, I got this note from a client I had 16 years ago: “You know I didn’t realize it until we were talking; software is constantly being updated, I get a new computer each year, all to keep up with technology. What’s amazing is that the processes […]
This week’s focus: making the complex simple Making the complex simple is a broad statement describing the outcome of and how I make a difference for my clients. For example, I often: help with systems design and/or implementation maintaining the perspective that we are providing a system that needs to […]
How often do you find yourself asking the question, “Why does it have to be so hard? “ For example, why is it so hard to: • Determine which product or service is right for me? • Place an order? • Get assistance when something isn’t quite right? • Return […]
When I think about “making the complex simple,” I’m driven to ask my clients these 7 questions to improve customer experience initiatives, to gain the highest ROI on process improvement.
There is conventional thinking for durable competitive advantage during normal economic conditions, but I’ve added 2 action steps for durable competitive advantage during economic crisis, like this Covid-19 economic crisis.
Dave Gardner’s Business Consulting Services A La Carte Customer® Business Model Create and maintain the ultimate customer relationship by allowing customers to order exactly what they want, a la carte. Operations Consulting Find fix the breakdowns in business execution gaps. The business execution gaps and breakdowns jeopardize relationships with customers, dealers, […]