This book will inspire all people within a company, not just senior leadership. It provides a launching pad for insight, discussion, and action.
The purpose of 100 Insights is to grow businesses and promote sustainability. The book covers six areas that are key to achieving this purpose:
1. Business Does Not Have To Be Complicated
2. Winning During Market Transitions
3. It’s All About Your Customer
4. Continuous Improvement Is A Differentiator
5. Your Business Through Your Customers’ Eyes
6. Eliminate Organization Gridlock
7. Are You Perfecting Mediocrity?
8. Relentless Focus on Details Positions A Company for Success
9. Work Ethic Is A Critical Component of Success
10. You Can’t Set It and Forget It
11. Be Alert Today; Be Alive Tomorrow
12. Do You Only Have One Strategy for Success?
13. Stuck Qi Harms People and Businesses
14. Why Enterprise I.T. Systems Are Needed
15. The Captain Needs Feedback
16. Are You Addressing Ineffective Processes?
17. How We Are Rewarded
18. What Process Improvement Initiatives Should You Focus On?
19. You Can’t Just Show Up To Thrive
20. Proactive Action Is A Differentiator
21. Let Go Of What’s Holding You Back
22. Embrace The Status Quo At Your Own Peril
23. Being Purposeful Will Help You Thrive
24. FEAR: False Evidence That Appears Real
25. Business Must Collaborate with I.T.
26. Current Growth Doesn’t Portend Future Growth
27. Breaking From The Status Quo
28. A Desk Is A Dangerous Place
29. Focus On Performance
30. Threats To Your Security?
31. Tenacity And Focus: Key Success Factors
32. Delighting And Exciting Customers
33. Being Intentional
34. Turbocharging Your Business Execution
35. Want To Stay In Global 1000?
36. 3 Things The General Electric CEO Learned In Military
37. The Unlived Life
38. Hunkering Down Is A Failed Strategy
39. Lessons Learned From Costa Concordia
40. Growing Pains
41. Do Headcount Reductions Make A Company More Competitive?
42. Changing How Work Gets Done
43. Being A Customizer Does Not Create Efficiencies
44. It’s All About Your Customer
45. Are Your Customers In The Driver’s Seat
46. How Social Media Can Improve Customer Experience
47. Stop Saying, “I’m Sorry”
48. This Business Never Connected With Marketplace
49. Get Rid Of Gatekeepers
50. Earning Customers—Customer Choice
51. The Yum/Yuck Test
52. When Customer Experience Is Not What It Should Be
53. Customer Experience Is Viewed Holistically By Customers
54. Customer Service Is A Mindset, Not A Department
55. Never Pretend You Care About Customers
56. Customer Service Trends You Need To Be Aware Of
57. Customer Service Technical Support Best Practices
58. Does Your Company Have Big Ears?
59. You Never Step Into The Same River Twice
60. Fall In Love With Your Customer, Not Your Technology
61. The U.S. Needs To Rekindle Its Mojo
62. How Entrepreneurs Thrive
63. Your Customers Are Intolerant of “One-Size-Fits-All” Solutions
64. Eliminating Friction in Configurable Products And Services
65. Are Your Customers Getting What They Want and Need?
66. What Are You Doing To Become The Tallest Tree?
67. Avoid Follow-Ship
68. Innovating Business Processes Creates Value
69. Making The Complex Simple
70. Steve Jobs & Perfecting Solutions
71. The Global Impact of Innovation
72. Eschewing Big Company Syndrome
73. Error Correction Versus Innovation
74. Simplifying Complexity Is Innovation At Its Best
75. Avoiding Death By Incrementalism
76. Delighting And Exciting Customers Via Innovation
77. Value Versus Cost
78. Strategy Versus Execution
79. The Role of Excitement In Business
80. A Leader Must Lead
81. Keys To Implementing Change
82. Be Intolerant Of A Bad Status Quo
83. Are There Really Unforeseen Circumstances In Business?
84. You Decide How And When Your Business Evolves
85. What Leaders Can Learn From Jesuits
86. Teams Can Become Too Comfortable
87. Leaders Go To Where The Work Is
88. Business Evolution Is A Continuous Journey
89. Leaders Are Honest With Their Teams
90. You Can’t Be Too Close to Customers
91. Dwell On Possibility
92. You Are Either Growing Or Dying
93. The First U.S. Chief Information Officer Challenged Status Quo
94. Carrot or Stick?
95. The Need To Delegate Trust
96. Fixing The Culture Of A Company
97. Believing In Your Value-Add
98. Dealing With A Chronic, Disruptive Influence
99. Leading In A Turbulent Environment
100. What’s More Important? Strategy Or Execution?
The foundation of 100 Insights is “Thank God It’s Monday”, a weekly article Dave’s been delivering to business leaders for over a decade.
With a little nudging from some of his colleagues and readers, Dave gathered a selection of articles that can be used by individuals and groups alike.
Each page has a section for notes, that you’ll undoubtedly need, when you put your business through the lens of these insights.
What People Are Saying…
“I look forward to Thank God Its Monday each week. Sometimes I cringe, sometimes I laugh and I always learn something.”– Joyce Mullen, President, Global Channel, OEM and IOT Solutions at Dell EMC
“I look forward to “Thank God Its Monday” to kick off my work week with keen industry insights and perspective that tap into Dave Gardner’s vast expertise.”–