Alan Weiss, Ph.D.
Consultant & Author: "Million Dollar Consulting"
Dave Gardner can save his clients a lot of money. What he does is complex and sophisticated, usually affecting every organization in a company.
➪ Ease and simplicity replace frustration and complexity.
➪ People, processes, and systems seamlessly and tightly connect leadership and teams to customers and partners.
➪ They become sought after by prospects, customers, top-notch employees, and high quality investors.
➪ Revenues and profits consistently rise.
➪ Business is enjoyable and exciting again.
Regardless of the industry you’re in, if your customers want to order a la carte, then the customer-facing and sales-facing approach must be consistent with the A La Carte Customer® business model.
Taking that leap to make changes feels like an overwhelming, risky, and daunting task, but you know your growth and marketplace demand it.
After working with Dave, his clients proclaim he is masterful at painlessly doing what they and others thought was undoable around Mass Customization and simplifying processes for sustainable gains in productivity, profitability, and customer satisfaction.
Whether your business has suffered a downturn, reduced headcount, you’ve grown in recent months or years or you want to stay ahead of the competition, it is critical that you take some time to figure out where you stand and where you need to improve to blow away the competition.
Dave Gardner helps companies address the tough challenge of how to better meet customer needs and simultaneously reduce costs.
When I think about “making the complex simple,” I’m driven to ask my clients these 7 questions to improve customer experience initiatives, to gain the highest ROI on process improvement.