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Victor or Victim?

Victor or Victim?

IMG_0035The difference between the victors and victims, winners and losers, the magnificent and the mediocre is their ability to conduct business differently from the competition.

What do I mean by “conduct business differently?” It means to:

  • leverage the results for every investment you make, activity you support and opportunity you pursue
  • optimize every customer touch point on behalf of the customer to reduce or eliminate friction in the relationship

For example, let’s consider customer service. I never fret about calling Verizon Wireless or American Express. I can’t say that about the cable companies. Verizon and American Express are there to serve me. They understand their mission. They stand out.

What is your company or department doing to stand out? What grade would your customers give you? Are you a victor or victim, a winner or loser, magnificent or mediocre?

Thought for the week:

“True joy comes when you inspire, encourage and guide someone else on a path that benefits him or her.” – Zig Ziglar

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What do you think? I welcome your comments! Dave Gardner
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Dave Gardner
Dave Gardner is a management consultant, speaker, blogger and author based in Silicon Valley. He's been in the front row for the birth and evolution of Silicon Valley, the innovation capital of the world. Since 1992, Dave Gardner has focused on making the complex simple. He can be reached through his website, www.DaveGardner.biz, or via phone at +1 408-475-7068.
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