The news for Uber is not good: there are 2 investigations into the corporate culture underway:
— One is being led by the former Attorney General under Barack Obama, Eric Holder
— The second is being led by the law firm Perkins Cole
20 employees (including many executives) were dismissed from the company last week, most for bullying, sexual harassment and bias against other employees. That’s a staggering number of people and shows the extent to which the cancer has permeated Uber.
Here’s an insight into Uber’s culture. A letter was sent to all employees back in 2013 telling employees the sex rules for a party in Miami. I’ve never seen or imagined such a letter would be needed.
The board of directors is meeting today to discuss these issues and the company’s leadership. Here’s another terrific posting by Kara Swisher at Recode.
In Silicon Valley, I used to see a lot of cars with Uber logos. Today, an awful lot of Uber drivers are also displaying Lyft logos on their cars. That’s a smart move. As more and more customers become turned off by Uber’s culture, riders will be looking for an alternative.
My very first Uber ride was January 2016 in Toronto. My driver drove past my turn to add another couple of miles to my trip. I contacted Uber customer service and they made an immediate adjustment to my credit card. The map that accompanies the route the driver took was concrete proof. I really didn’t appreciate having to do this. The driver “assumed” I had no idea where I was going. He didn’t even ask if this was my first trip to Toronto.
Company culture can make or break a company. Uber has a toxic culture that is not a secret to its customers.
The only way the cultural defects can be corrected is to issue a zero tolerance policy for any and all toxic behaviors and then take action when violations occur.
Thought for the week:
“Science is worthless if it isn’t motivated by basic human values and the desire to help people.” — Apple CEO Tim Cook told graduates of the Massachusetts Institute of Technology urging graduates to use their powers for good.
© 2017 DAVEGARDNER.biz All Rights Reserved
Note: This posting is based on my weekly “Thank God It’s Monday” that helps you and your company thrive! To receive an email version of “Thank God It’s Monday” to start your week, please subscribe here. I would very much appreciate your suggesting to others that they subscribe.
Privacy Statement: Our subscriber lists are never rented, sold, or loaned to any other parties for any reason.