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Some Air Travellers Are Nuts

Some Air Travellers Are Nuts

If you want some interesting travel stories, read the Twitter feeds of the major U.S. airlines. It seems some of our fellow citizens expect perfection in commercial air travel. Here are some examples of recent Tweets with my response:

“My mother’s flight is delayed 4 hours and she’s now missed her daughter’s college graduation.”

I don’t know about you, but, unless you’re flying private, if you booked your travel so close the graduation time, you blew it.

“My checked bag is missing. I don’t have my money, my keys, my prescription medications and my grandmother’s heirloom jewelry is in that bag.”

The airlines inform people not to do this. I’m told there’s 2 types of luggage: carry-on and lost.

“My flight is delayed 20 minutes. I want to know how you’re going to compensate me?”

Sorry, but, they are not going to compensate you. Fuggedaboutit.

“My flight is delayed due to a mechanical issue. Where is your spare plane?”

Spare plane? That’s hilarious.

“The best part is being here with an infant, 2 diapers and no baby food.”

This person is an M.D. on a delayed flight. What was she thinking?

“How can this flight have a mechanical issue? This is ruining my honeymoon.”

Stuff happens.

Perhaps you (or some of the folks above) would enjoy this article I wrote:

How To Take The Stress Out Of Your Air Travel

Thought for the week:

“Progress isn’t made by early risers. It’s made by lazy men trying to find easier ways to do something.” – Robert Heinlein

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What do you think? I welcome your comments! Dave Gardner
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Dave Gardner
Dave Gardner is a management consultant, speaker, blogger and author based in Silicon Valley. He’s been in the front row for the birth and evolution of Silicon Valley, the innovation capital of the world. Since 1992, Dave Gardner has focused on making the complex simple. He can be reached through his website, www.DaveGardner.biz, or via phone at +1 408-475-7068.
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One Comment so far:

  1. What this collection is instructive in showing, Dave (in addition to be wonderfully amusing!) , is how poor most human beings are at taking the perspective of the “other.” We see this with businesses all the time. They think they know how their clients and prospects think and what’s important to them…but they’re really coming at the issues from only their own perspective.

    Obviously more training is needed in this regard…I’m not saying that we air travelers don’t have important grievances from time to time, just that we’re more likely to get some satisfaction if we communicate the problem with the recipient in mind, not just ourselves.

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