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No Bathrooms For Customers?

No Bathrooms For Customers?

I recently stopped by my bank to make a deposit. At the end of the transaction, the teller asked “is anything else?” I asked where the restroom was. He said, “We don’t have a restroom for customers. Starbucks next door has one.” I shook my head over this response.

The same thing happened this week at a restaurant. I was instructed to use the restroom at any one of the neighboring businesses. Really?

I’m not happy with the responses and suspect neighboring businesses would not be happy either. I’m not comfortable that some other business should provide bathroom facilities for another business’s customers unless there’s an agreement to do so.

While I admit to using the restroom of a business in exigent circumstances when I’m not going to buy something, this practice of intentionally not accommodating your own customers is ludicrous.

What do you think?

Thought for the week:

“There is only one way to avoid criticism: do nothing, say nothing, and be nothing.” – Aristotle

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What do you think? I welcome your comments! Dave Gardner
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Dave Gardner
Dave Gardner is a management consultant, speaker, blogger and author based in Silicon Valley. He’s been in the front row for the birth and evolution of Silicon Valley, the innovation capital of the world. Since 1992, Dave Gardner has focused on making the complex simple. He can be reached through his website, www.DaveGardner.biz, or via phone at +1 408-475-7068.
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