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29.Oct, 2017 0

Proper Mindset To Dominate Your Market

In Dell’s 2017 Report to Customers, Dell Technologies opens with the following thought: “One year ago, we created a unique family of businesses 100-percent focused on accelerating customer successes further and faster. In our annual report to you, our customers, we celebrate your success and thank you for allowing us to be part of it.” This is a powerful mindset. How closely does this align with your company’s mindset? If it doesn’t, you’ve got some work to do. Thought for the week: “It is not enough to be busy. So are the ants. The question is: What are we busy…

19.Oct, 2017 0

America’s Attempt at Supersonic Aircraft

This is a fascinating video about America’s attempt to design and commercialize a supersonic aircraft to compete with the Concorde. There are many technical challenges that Boeing adopted that undermined the project. Some good lessons here. Dave GardnerDave Gardner is a management consultant, speaker, blogger and author based in Silicon Valley. He’s been in the front row for the birth and evolution of Silicon Valley, the innovation capital of the world. Since 1992, Dave Gardner has focused on making the complex simple. He can be reached through his website, www.DaveGardner.biz, or via phone at +1 408-475-7068.http://davegardner.biz

24.Sep, 2017 0

Becoming More Valuable Year After Year

In an article I authored for FastCompany.com called How Much Experience Do You Have?, I quoted my then CEO, Harold Pinto, who offered: “Someone who repeats the same year of their life fifteen times doesn’t have 15 years of experience; they have one year of experience repeated fifteen times.” Employees need to work with their leadership team to innovate processes, innovate products, and grow to make more profound contributions. Employees need to make themselves more and more invaluable by diversifying their experience and their ability to contribute. Here’s an example in my life. I was Manager, Customer Support Services, at…

16.Jul, 2017 0

Great Stuff But Will Outcomes Improve?

When I consulted for a Fortune 50 company, I noticed the constant bombardment of emails to the sales team from the marketing team. The incoming emails had to feel like incoming missiles to be dodged on a daily basis. Oh, sure, they had the engineering specs, the use cases, customer testimonials–everything you’d need to be successful if only the messages were opened and read which they weren’t. If you were a sales person, what would you focus on? I’d focus on meeting quota and focusing on what my sales manager told me was important. I wouldn’t have time to read…

30.Apr, 2017 1

Never Ignore Innovation

People diagnosed with certain serious medical maladies today are lucky that they weren’t diagnosed 5, 10 or 20 years ago. Why? Innovation. Constant innovation in medicine promotes better patient outcomes than were possible 5, 10 or 20 years ago. Constant innovation means Not settling for treatments that have a certain efficacy today. Reducing the cost and healing time associated with treatments. Ability to use genomics to more rapidly diagnose and determine a treatment plan days, weeks or months earlier is promoting far better patient outcomes. It’s also important to consider that some patient outcomes can be positively influenced by treatments…

23.Oct, 2016 0

Bill Belichick Rejects Tablet Technology

The NFL entered into an agreement with Microsoft to provide Surface tablets to all NFL teams. The idea is that photos traditionally printed out on the sidelines showing what occurred during plays could be better accommodated by tablets. The NFL provides each team with the tablets a few hours before each game and collects them immediately following the game. Teams don’t have access to the technology outside of actual games. Bill Belichick, coach of the New England Patriots, is giving up on this technology. It’s not working reliably enough to satisfy his needs. Bill is an “unhappy stakeholder.” He is…

4.Sep, 2016 0

The Man Behind The Boeing 747

You likely don’t know of Joe Sutter. Here’s what you need to know from his obituary this past week: Joe Sutter, 95, whose team of 4,500 engineers took just 29 months to design and build the first jumbo Boeing 747 jetliner, creating a gleaming late-20th-century airborne answer to the luxury ocean liner, died of pneumonia Tuesday in Bremerton, Wash. The plane, introduced in 1968, would transform commercial aviation and shrink the world for millions of passengers by traveling faster and farther than other, conventional jetliners, without having to refuel. What an achievement, particularly given the era in which the 747…

21.Aug, 2016 0

If We Build It, Will They Come?

I love the “Field of Dreams” movie marketing theory: “If we build it, they will come.” How many companies use this as the premise for their entrepreneurial venture? The lessons of the “dot com” bubble should have been etched in entrepreneur’s minds. There is little evidence that this is true. Most entrepreneurs believe their idea is “the next big thing.” Yet, statistics reveal quite the opposite. What are the preventative actions? Create around actual customer needs and wants–not a theoretical view of what you perceive to be customer needs and wants. Make sure you know how the world will come…

14.Aug, 2016 0

Is This Any Way To Run An Airline?

Delta Airlines has just come off a challenging week for their customers and themselves after disrupting thousands of flights and untold numbers of customers. Delta is not alone: In June 2016, Southwest Airlines suffered a similar outage impacting 2300 flights over a few days In September 2015, American Airlines suffered for 6 hours with a rolling impact of hundreds of flights over several days The United/Continental merger has suffered several outages since 2010 Delta’s I.T. infrastructure is based on the infrastructure from a now defunct airline acquired back in 1982. This is not a typo. 1982. Can you imagine how…

7.Jul, 2016 0

787-9 Flight Demo

Wow! Amazing aircraft. Shipments begin soon. Dave GardnerDave Gardner is a management consultant, speaker, blogger and author based in Silicon Valley. He’s been in the front row for the birth and evolution of Silicon Valley, the innovation capital of the world. Since 1992, Dave Gardner has focused on making the complex simple. He can be reached through his website, www.DaveGardner.biz, or via phone at +1 408-475-7068.http://davegardner.biz