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7.Dec, 2015 4

Merchant Banking Customer Disservice

I had the following discussion with my merchant banking company this week: Me: Hello, I’m calling to see why my monthly fees have doubled. Customer Service: It’s because you haven’t completed your PCI compliance documents. We raised your fees starting in September because you haven’t completed the forms. Me: I’m not aware of any such requirement. Did you mail or email me a notice? Customer Service: We notified you via the portal. Me: The portal? I’m not aware of any portal. I’ve been a customer since 2007 and I’ve never heard of a portal. Customer Service: Well, that’s how we…