Customer Experience

Numbers Need Context

Since early September, my 91-year young father has been fighting congestive heart failure. I’m happy to report he is now doing well. In October, he needed to be admitted to a hospital to stabilize his condition. Following the hospitalization, he went to a place for cardiac rehabilitation for 20 days Read more…

By Dave Gardner, ago
Customer Experience

Business Ethics Run Amuck

You probably heard about the following stories in the news this past week: Equifax announced a cybersecurity breach of information providing hackers with everything they need to assume a person’s identity: social security number, address, birth date, address, full name, etc. This was announced some 6 weeks after the last Read more…

By Dave Gardner, ago