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25.Jun, 2017 2

Lessons Learned from London’s Grenfell Towers Fire

Just a few short weeks ago, I wrote in Government Regulations Add Value: Government regulations have their genesis in addressing previously unknown shortcomings or problems. The recent Grenfell Towers fire in London where some 73 people are believed to have perished is blamed on builders and regulators putting cost over safety. The night of the fire, I saw a tweet from Stanley Roberts of KRON TV 4 at about 10:30 p.m. PDT depicting the entire tower in flames. He knew the toll would be high as did I. Here are a couple of article excerpts from a New York Times…

11.Jun, 2017 0

Uber Is Destroying Its Brand

The news for Uber is not good: there are 2 investigations into the corporate culture underway: — One is being led by the former Attorney General under Barack Obama, Eric Holder — The second is being led by the law firm Perkins Cole 20 employees (including many executives) were dismissed from the company last week, most for bullying, sexual harassment and bias against other employees. That’s a staggering number of people and shows the extent to which the cancer has permeated Uber. Here’s an insight into Uber’s culture. A letter was sent to all employees back in 2013 telling employees the…

5.Jun, 2017 0

“D” Is For Defiance

The One Love Manchester concert yesterday was billed as an act of defiance against terror. It was much, much more. It was a coming of age for Ariana Grande and the stars who performed with her: Katy Perry, Justin Bieber, Miley Cyrus, Coldplay, Pharrell Williams and more. It was about their music, not about glitz and glamour. It was about love and compassion. Who can forget the images of Ariana Grande hugging terror victims in the hospital? It was about courage and overcoming fear: the fear of the terror act in Manchester 2 weeks earlier and the night before in…

29.May, 2017 0

Is This Any Way To Run An Airline Part 2

In August 2016, I wrote this blog post: Is This Any Way To Run An Airline? Again this weekend, we see British Airways has had an horrible weekend due to their computer systems being down impacting customers world-wide. CEO Alex Cruz offered the following statement: “I know this has been a horrible time for customers” who have missed holiday travel and been stranded on planes, separated from luggage and stuck in lines while seeking information. On behalf of everyone at British Airways, I want to apologize for the fact that you’ve had to go through these very trying experiences.” This…

21.May, 2017 0

Design Is For People

“You cannot understand good design if you do not understand people; design is made for people.” ― Dieter Rams I suspect this quote was intended to be applicable to product design. However, it also applies to business process design. Let me give you a few examples: A company offers a wide-array of products and services yet does little to help customers converge on a product or service solution based on the customer’s actual need leaving the customer confused and uncertain. A company uses insider language to describe products or services that is foreign to customers confounding a customer’s ability to…

14.May, 2017 0

“P” is for Perseverance

Babe Ruth said, “You just can’t beat the person who never gives up.” We had a perfect example today with the Golden State Warriors beating the San Antonio Spurs 113-111 after being down 25 points in the second half of the game against one of the finest teams in the National Basketball Association (NBA). Never at any point in the game was I downtrodden about a potential Game 1 Western Conference Finals loss by the Warriors. Never. The Warriors never gave up. I knew they wouldn’t. They have a strong propensity for perseverance and superior execution. Entrepreneurs never give up….

30.Apr, 2017 1

Never Ignore Innovation

People diagnosed with certain serious medical maladies today are lucky that they weren’t diagnosed 5, 10 or 20 years ago. Why? Innovation. Constant innovation in medicine promotes better patient outcomes than were possible 5, 10 or 20 years ago. Constant innovation means Not settling for treatments that have a certain efficacy today. Reducing the cost and healing time associated with treatments. Ability to use genomics to more rapidly diagnose and determine a treatment plan days, weeks or months earlier is promoting far better patient outcomes. It’s also important to consider that some patient outcomes can be positively influenced by treatments…

23.Apr, 2017 0

Why You Need An Independent Expert

The toughest business to consult with is your own business. Why? You have limited perspective beyond the easy issues Your team is often stuck in “this is how we do it here” mentality It’s too easy to “breathe your own exhaust” as my mentor, Alan Weiss, says Change is often seen as daunting even if it isn’t Would you be surprised to learn that I have many experts who help me with my business? It’s critical to my business that I have people I trust to act as a sounding board and call me on issues that need to be…

16.Apr, 2017 0

Remembering My Teacher: Ruth Chapin

There’s a saying: “If you can read this, thank a teacher.” I’ve had a lot of teachers and professors in my time. I’ve not thanked them enough. The standout of all my teachers was Ruth Chapin, my sixth-grade English teacher at L.C. Curtis Junior High in Santa Clara, California, for the 1963-1964 school year. Mrs. Chapin died recently at the age of 96. What made her such a standout? She cared about her students. She wanted to make a difference in our lives not just for the time we were together but for the long run. She was an exemplar…

9.Apr, 2017 0

Tesla Worth More Than Ford?

This past week, the press announced that Tesla has surpassed the market cap of Ford. Upstarts like Tesla often are seen as more valuable than companies with long-held traditions like Ford. Frankly, I’m not sure that Tesla is, today, worth more than Ford. But, that’s what the stock market thinks. That valuation is due to future expectations. Investors see more upside in Tesla than in Ford. Are the investors right? Only time will tell. Tesla has a lot of business execution challenges ahead. This Tesla valuation news reminds of the time a few years ago when Dell decided to “go…