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23.Jul, 2017 0

Enterprise Applications Change How Work Gets Done

We often hear that a company is implementing an ERP, CRM, PLM or a product configurator system. Yet, by these very words, there is a lack of appreciation of what is really occurring: You aren’t implementing an information technology system; you are changing the way work gets done. By itself, information technology accomplishes nothing. Leverage comes from the integration of people and process with the information technology. Most projects focus too much attention on the technology and too little on people and process. A successful project must be a collaboration between business team (the people who end up living with…

16.Jul, 2017 0

Great Stuff But Will Outcomes Improve?

When I consulted for a Fortune 50 company, I noticed the constant bombardment of emails to the sales team from the marketing team. The incoming emails had to feel like incoming missiles to be dodged on a daily basis. Oh, sure, they had the engineering specs, the use cases, customer testimonials–everything you’d need to be successful if only the messages were opened and read which they weren’t. If you were a sales person, what would you focus on? I’d focus on meeting quota and focusing on what my sales manager told me was important. I wouldn’t have time to read…

9.Jul, 2017 0

MCPs Are Alive & Well in Silicon Valley

MCP stands for “male chauvinist pig.” The expression took hold in the late 60s and 70s and held the energy that “men were superior” and, somehow, entitled to treat women as second-class citizens. Most corporations that I worked for conducted trainings to drill bad habits out of the men to avoid sexual harassment lawsuits. Men and women alike attended the same trainings. Everyone was on the same page. I’m aghast at the sexual harassment going on in Silicon Valley today. I would have believed that these bad and illegal behaviors would be but a distant memory. Clearly they are not….

25.Jun, 2017 2

Lessons Learned from London’s Grenfell Towers Fire

Just a few short weeks ago, I wrote in Government Regulations Add Value: Government regulations have their genesis in addressing previously unknown shortcomings or problems. The recent Grenfell Towers fire in London where some 73 people are believed to have perished is blamed on builders and regulators putting cost over safety. The night of the fire, I saw a tweet from Stanley Roberts of KRON TV 4 at about 10:30 p.m. PDT depicting the entire tower in flames. He knew the toll would be high as did I. Here are a couple of article excerpts from a New York Times…

11.Jun, 2017 0

Uber Is Destroying Its Brand

The news for Uber is not good: there are 2 investigations into the corporate culture underway: — One is being led by the former Attorney General under Barack Obama, Eric Holder — The second is being led by the law firm Perkins Cole 20 employees (including many executives) were dismissed from the company last week, most for bullying, sexual harassment and bias against other employees. That’s a staggering number of people and shows the extent to which the cancer has permeated Uber. Here’s an insight into Uber’s culture. A letter was sent to all employees back in 2013 telling employees the…

5.Jun, 2017 0

“D” Is For Defiance

The One Love Manchester concert yesterday was billed as an act of defiance against terror. It was much, much more. It was a coming of age for Ariana Grande and the stars who performed with her: Katy Perry, Justin Bieber, Miley Cyrus, Coldplay, Pharrell Williams and more. It was about their music, not about glitz and glamour. It was about love and compassion. Who can forget the images of Ariana Grande hugging terror victims in the hospital? It was about courage and overcoming fear: the fear of the terror act in Manchester 2 weeks earlier and the night before in…

29.May, 2017 0

Is This Any Way To Run An Airline Part 2

In August 2016, I wrote this blog post: Is This Any Way To Run An Airline? Again this weekend, we see British Airways has had an horrible weekend due to their computer systems being down impacting customers world-wide. CEO Alex Cruz offered the following statement: “I know this has been a horrible time for customers” who have missed holiday travel and been stranded on planes, separated from luggage and stuck in lines while seeking information. On behalf of everyone at British Airways, I want to apologize for the fact that you’ve had to go through these very trying experiences.” This…

21.May, 2017 0

Design Is For People

“You cannot understand good design if you do not understand people; design is made for people.” ― Dieter Rams I suspect this quote was intended to be applicable to product design. However, it also applies to business process design. Let me give you a few examples: A company offers a wide-array of products and services yet does little to help customers converge on a product or service solution based on the customer’s actual need leaving the customer confused and uncertain. A company uses insider language to describe products or services that is foreign to customers confounding a customer’s ability to…

14.May, 2017 0

“P” is for Perseverance

Babe Ruth said, “You just can’t beat the person who never gives up.” We had a perfect example today with the Golden State Warriors beating the San Antonio Spurs 113-111 after being down 25 points in the second half of the game against one of the finest teams in the National Basketball Association (NBA). Never at any point in the game was I downtrodden about a potential Game 1 Western Conference Finals loss by the Warriors. Never. The Warriors never gave up. I knew they wouldn’t. They have a strong propensity for perseverance and superior execution. Entrepreneurs never give up….

30.Apr, 2017 1

Never Ignore Innovation

People diagnosed with certain serious medical maladies today are lucky that they weren’t diagnosed 5, 10 or 20 years ago. Why? Innovation. Constant innovation in medicine promotes better patient outcomes than were possible 5, 10 or 20 years ago. Constant innovation means Not settling for treatments that have a certain efficacy today. Reducing the cost and healing time associated with treatments. Ability to use genomics to more rapidly diagnose and determine a treatment plan days, weeks or months earlier is promoting far better patient outcomes. It’s also important to consider that some patient outcomes can be positively influenced by treatments…